Shipping & Returns

  • Return can be made within 30 days since the date of purchase.
  • Item must be unused and returned in the original packaging.
  • No return on sale items.
  • Return cost will not be refunded.
  • Return to Seabass Cycles LTD, 261 Rye Lane, Peckham, London, SE15 4UR.
  • We recommend that you read the full return policy below for complete information.

Shipping Details

Currently we are offering postage to the United Kingdom. Please get in touch if you live in the EU or ROW

If you have any questions please call our Peckham Store on 020 7703 3470 or email: [email protected]. We offer a range of shipping options, please see below:

Collect in Store

If you live locally to our main Peckham Store (261 Rye Lane, Peckham, SE15 4UR) you can visit us an collect your order. Please note that we may require additional time to prepare Custom Builds, Complete Bikes, Custom Wheels and other items. Please feel free to give us a call if you have any questions: 020 7703 3470

 

Delivery Standard Item
- Items from 0 to 100g
- Arrives in 4 - 6 Business Days
- £5.00

 

Delivery Large or Bulky Item

- Items from 101 to 500g
- Arrives in 4 - 6 Business Days
- £10.00

 

Delivery Frame / Frameset

- Arrives in 4 - 6 Business Days
- £25.00



Additional non-returnable items

Gift cards - Some health and personal care items To complete your return, we require a receipt or proof of purchase.   There are certain situations where only partial refunds are granted: (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error. - Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Seabass Cycles LTD, 261 Rye Lane, Peckham, London, SE15 4UR.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Seabass Cycles LTD, 261 Rye Lane, Peckham, London, SE15 4UR.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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